Answer:
You will receive an automatically generated order confirmation via email from our webshop and from PayPal or Klarna as soon as you have made the remittace. Of course, we will receive a confirmation email, too, so that we know that your unique piece of jewellery can be manufactured with ♥ by us now. If you have chosen “prepayment”/advance bank transfer, the email contains further information concerning the forthcoming transaction that has to be fulfilled by you. As soon as we have received the transaction, your order will be completed or shipped.
Answer:
Please note any specific queries or wishes you have into the note box at the end of your purchasing process. If anything is unclear to us, we will make sure to address this with you and we will do our utmost to make sure all of your particular wishes are put into practice.
Answer:
To see which ring size fits properly and looks just as you like it we would advice you to use our ring chart to make sure you supply us with the correct size in order to correspond with the sizing we use to manufactue our rings. If you are not sure which ring size is best, please use our ‘Ringsizer’.
Answer:
We will endeavour to make your piece of jewellery as close to the webshop image as possible, unless you have given specified notes in the note-box at the end of your ordering process. However, some things such as stone placement or tiny marks in the precious metal will always vary to some degree from piece to piece (this is a promise!)… On the other hand, exactly these characteristics make each piece of Peace Of Schmuck representing one thing: exceptionalism. And we can assure you: There is, just like you, only this one single piece of exact this jewellery in the world!
Antwort:
If you have a coupon code from us or have discovered one for a special SALE on Instagram, you can type the code in while in the “cart”. When used correctly, the discount is being deducted directly after you klicked “apply coupon”. Please note that coupons usually cannot be combined.
Answer:
Nearly all of our pieces of jewellery are made to order with your specific wishes in size and colour and we will begin with their production directly after your order has been placed. Depending on whether a component possibly is not on hand straight away (e.g. a certain colour shade or size of a gemstone) it can sometimes take between 3 to 6 weeks until your piece of jewellery has been finished and shipped and until you or the happy person you ordered it for can unpack and wear it. We can provide you with more detailed information, as soon as you have made your order or have contacted us beforehand.
Answer:
Yes, of course! While filling in your personal data at the end of your ordering process as well as during your transaction at PayPal you can specify a different shipping address to billing address if necessary. We advice you to note this difference once again in the note box at the end of your purchasing process. This could be very important if you wanted to surprise a person with your order…
Answer:
After having received your order and you having completed your payment by the the payment method of your choice, we will send you another mail that we are going to begin with manufacturing your piece of jewellery. As soon as your piece has been completed, packed and shipped you will receive a final mail with your personal DHL link that enables you to track your delivery until its final destination.
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Yes, all of our webshop prices include 19% VAT.
Answer:
We will pack each piece of jewellery thoroughly in a fitted Peace Of Schmuck box, before this is then sent as insured shipping in a DHL parcel. You can find more details under delivery.
Answer:
We advice you to soak your jewellery in warm soapy water for a few minutes before rubbing it gently with a soft brush. This should remove any build up of dirt and normal traces of usage (such as e.g. sweat) without being too harsh or damaging its surface. If your piece of jewellery should be a bit »tarnished«, use toothpaste! Simply put some toothpaste on an (old) soft toothbrush and, inititally without water, brush your piece of jewellery gently for a minute. Afterwards, foam up with a bit of water and brush for another few seconds. Rinse thoroughly with water before polishing it dry with a silver cleaning cloth (or a simple soft cloth). That’s it! 🙂 Gold-plated jewellery will be bleaching out a little bit, this is normal.
Answer:
For every piece of jewellery that is manufactured (and personalized, if desired) individually after an order has been placed, there is no cancellation right. Excepted are all products with the additional information “in stock”. CAUTION: For some products this may not be the case for all variations (e. g. for an additional gold plating that will be made after the order has been placed, in which case it is nun-refundable). For the purchase of products, that are declared as “in stock” and that do not have to be further processed, there can be made a withdrawal, provided that the jewellery is unworn, within 14 days. If accepted, the product(s) has/have to be returned within 14 days in their original packaging. A return label can be requested via mail. For the returning process, a handling fee of 15€ (for EU, including the return label), respectively 45€ (outside EU) will be charged that has to be dectucted from the refund amount.
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We are looking forward to hearing from you!
